Shipping Policy

Effective Date: October 18, 2025
Last Updated: October 18, 2025

1. Overview

Thank you for shopping with Opula.
We’re committed to providing fast, reliable delivery across the United States.
This Shipping Policy explains how we handle processing, shipping, and delivery of your orders.

2. Shipping Coverage

We currently ship exclusively within the United States.
We do not offer international shipping at this time.

3. Processing Time

All orders are processed within 1–2 business days after your payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. Delivery Time

Typical delivery times within the U.S. are 5–7 business days, depending on your location.
Please note that delivery times may vary due to factors outside our control (e.g., carrier delays, weather conditions, or holidays).

5. Shipping Methods & Carriers

We use trusted carriers such as USPS, UPS, and FedEx to deliver all orders safely and on time.
The carrier and method may vary depending on your location and the size of your order.

6. Shipping Costs

We offer standard shipping across the U.S.
Shipping fees are displayed at checkout before you confirm your purchase.
From time to time, we may offer free shipping promotions — details will be clearly stated on our website or marketing materials.

7. Order Tracking

Once your order ships, you’ll receive an email with a tracking number so you can monitor your package’s progress in real time.
If you haven’t received your tracking email within 3 days of ordering, please check your spam folder or contact us.

8. Delayed or Lost Shipments

While rare, shipping delays can happen.
If your order is delayed beyond the estimated delivery window or appears lost in transit, please contact us at contact@try-opula.com with your order number, and we’ll assist you immediately.

9. Incorrect Addresses

Please double-check your shipping address before completing your order.
We are not responsible for packages delivered to the wrong address due to incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, contact us within 12 hours at contact@try-opula.com, and we’ll do our best to correct it before shipment.

10. Damaged Packages

If your package arrives damaged, please take clear photos of the product and packaging and contact us immediately at contact@try-opula.com.
We will work with you to send a replacement or issue a refund as appropriate.

11. Contact Us

If you have any questions about your order or shipping status, our customer support team is here to help.

Opula Customer Care
📧 Email: contact@try-opula.com
📞 Phone: +33 6 27 212 136
🌐 Website: https://try-opula.com